FAQs

General

• +What is Botanic Tonics?

  At Botanic Tonics, we thoughtfully craft feel-good products using high-quality botanicals such as kava root, leaf kratom, kola nut, rhodiola, and lion’s mane, among others. These ancient plants have been used around the world for centuries. Our products can be used as productivity and focus enhancers, for a mood lift, or for a clean energy boost*.

• +What is the difference between feel free CLASSIC and feel free?

  Both feel free product collections are thoughtfully crafted to deliver energy, focus, and mood enhancement.*

  Choose your tonic:
  feel free Classic
  

  • Energy: High
  • Focus: Higher
  • Social Lift: Eased
  • Plant Ingredients: Kava Root + Other Ancient Plants

  feel free

  • Energy: Higher
  • Focus: High
  • Social Lift: Engaged
  • Plant Ingredients: Kava Root + Kola Nut + Lion's Mane + Rhodiola

• +Where can I find feel free?

  feel free is sold online and in thousands of stores nationwide. To find a store near you, use our store locator.

• +How can I contact Botanic Tonics for support?

  We’d love to hear from you. Please email us at: hi@botanictonics.com and our team can assist you.

• +What happens if I don’t like feel free?

  Simply email us at hi@botanictonics.com within 30 days of your online purchase to request a refund. Refunds are limited to one full-size case per person for online orders.

• +How should I store feel free products?

  Tonics are shelf stable and can be stored at room temperature before opening. Refrigerate after opening and finish within 48 hours. Tonic bottles should not be exposed to prolonged heat, which affects the potency of the active ingredients.

  Capsules should be stored in a cool, dry place.

• +I want to sell feel free. How do I get started?

  You can learn about our Authorize Distributor Network here.

feel free CLASSIC

• +What does feel free CLASSIC tonic taste like?

  The feel free CLASSIC tonic formula is bold, earthy and aromatic. We’re not going to sugar coat it—our customers don’t love feel free CLASSIC tonic because of the taste. If you find the taste to be hard to overcome, try chilling the bottle and/or mixing with coconut water or your favorite juice.

• +When should I enjoy feel free CLASSIC tonic or capsules?

  Our tonics and capsules are a great alternative to energy drinks and focus enhancers. Enjoy feel free CLASSIC products when you want to feel more social, need a clean boost of energy, or need to lock in and focus.

• +How should I enjoy feel free CLASSIC tonic or capsules?

  Because we use whole plants in our formula, there may be sediment that settles in the bottom—make sure you shake well! There are two servings in each bottle, so only drink half the bottle at any given time and no more than 2 servings per day. For new consumers, start with a quarter of the bottle. If you find the taste to be hard to overcome, try chilling the bottle and/or mixing with coconut water or your favorite juice.

• +When will I start feeling effects and how long do they last?

  Effects usually kick in within 15-30 minutes and last for 3-4 hours.

• +What kind of feeling should I expect?

  Everyone experiences feel free CLASSIC products differently, but most commonly, you’ll feel more social and a calm, focused boost of energy.

• +What is feel free CLASSIC tonic sweetened with?

  Our feel free CLASSIC tonic has no added sugar or artificial sweeteners. The sweetness comes from stevia leaves.

• +Does feel free CLASSIC contain caffeine or alcohol?

  No, our feel free CLASSIC collection is caffeine- and alcohol-free.

• +Is feel free CLASSIC kosher?

  Yes, feel free CLASSIC products are kosher certified.

• +Does feel free CLASSIC fit into my diet?

  feel free CLASSIC products are vegan, paleo, and keto-friendly.

• +Are feel free CLASSIC products made with peanuts or tree nuts?

  No, feel free CLASSIC products are nut-free.

• +How much is one serving of feel free CLASSIC tonics or capsules?

  Each 2oz bottle of feel free CLASSIC tonic contains two 1oz servings. Only drink half of the bottle at a time, and do not exceed more than one tonic bottle per day. One serving of feel free CLASSIC capsules is 3 capsules. Only take one serving at a time. Do not consume more than 6 capsules per day. Do not consume feel free CLASSIC products with excessive alcohol.

• +Is it okay to have more than one bottle of feel free CLASSIC tonic per day or more than 1 serving of CLASSIC capsules?

  Consume responsibly. Only take 1 serving (½ bottle or 1-3 capsules) by mouth at a time. Do not exceed 2 servings (1 bottle or 6 capsules) in a 24-hour period.

• +Can I consume feel free CLASSIC products while pregnant or breastfeeding?

  Do not consume any feel free products while pregnant, trying to become pregnant, or breastfeeding. As always, we recommend checking with your licensed, qualified healthcare provider before taking any supplements.

• +How should I store feel free CLASSIC tonics and capsules?

  The tonic is shelf-stable and can be stored at room temperature before opening. You should refrigerate it after opening and finish the tonic within 48 hours. It shouldn’t be exposed to prolonged heat, which affects the potency of the active ingredients. Store the capsules in a cool, dark place.

• +Where are feel free CLASSIC products made?

  We source our ingredients from around the world and craft feel free CLASSIC products in our FDA-registered, cGMP-certified facility in Tulsa, Oklahoma.

feel free Kava Maté

• +What does feel free Kava Maté taste like?

  Kava Maté has a naturally earthy, slightly grassy taste—like the essence of the rich soil it comes from. If you find the taste to be hard to overcome, try chilling the bottle and/or mixing with coconut water or your favorite juice.

• +Why is my mouth tingling?

  Kava naturally creates a light tingling or numbing sensation in the mouth that lets you know the kavalactones are kicking in. It’s a signature part of the experience, and a sign that relaxation is on the way.

• +When should I enjoy feel free Kava Maté?

  Kava Maté can be enjoyed anytime, day or night. Sip it when you want a smooth, energy lift, when you're looking to elevate your mood, or if you want to feel more social.*

• +What is Yerba Mate?

  Yerba mate, Ilex paraguariensis, is a species of holly native to South America. Traditionally sipped from a gourd and shared among friends, yerba mate has been cherished for centuries in South America as an energizing, communal beverage.

• +What does Yerba Mate do?

  Yerba mate provides a natural boost of energy, mental clarity, and focus*—without the jittery crash of coffee. Its combination of natural caffeine and theobromine delivers smooth, sustained energy that keeps you going longer and feeling more balanced.

• +What's the difference between feel free Kava Maté tonic and feel free CLASSIC tonic?

  Both of our feel free formulas are plant-based functional supplements made with our exclusively sourced noble kava root and a blend of time-honored botanicals. Kava Maté is naturally caffeinated with yerba mate for a lift, while CLASSIC is caffeine-free and crafted with leaf kratom for a more grounded experience.

• +How many servings are in a 2oz bottle of Kava Maté?

  There are two servings in each bottle. Feel free to consume one or two servings in one sitting. This is different from our CLASSIC formula, which should be enjoyed in moderation (one serving at any one time and no more than two servings in a 24-hour period).

• +How many servings of Kava Maté can I have in a day?

  You can enjoy multiple servings of Kava Maté throughout the day. This is different from our CLASSIC formula, which should be enjoyed in moderation (one serving at any one time and no more than two servings in a 24-hour period).

• +Can I take both CLASSIC and Kava Maté?

  Yes! Keep the serving guidelines in mind for CLASSIC—no more than 1 serving at any one time and no more than two servings in 24 hours. If you’re trying CLASSIC and Kava Maté together, start with a small amount of each to see how you feel. And as always, if you’re unsure or have any concerns, there’s no need to mix. Both products are great on their own!

• +Does feel free Kava Maté contain caffeine or alcohol?

  Kava Maté contains natural caffeine from the yerba mate. It is completely alcohol-free.

• +Is feel free Kava Maté made with peanuts or tree nuts?

  No, feel free Kava Maté is nut-free.

• +Can I consume feel free Kava Maté while pregnant or breastfeeding?

  Do not consume any feel free products while pregnant, trying to become pregnant, or breastfeeding. As always, we recommend checking with your licensed, qualified healthcare provider before taking any supplements.

• +How should I store feel free Kava Maté?

  Our tonics are shelf-stable and can be stored at room temperature before opening. You should refrigerate it after opening and finish the tonic within 48 hours. It shouldn’t be exposed to prolonged heat, which affects the potency of the active ingredients.

• +Where is feel free Kava Maté made?

  We source our ingredients from around the world and craft feel free Kava Maté in our FDA-registered, cGMP-certified facility in Tulsa, Oklahoma.

feel free Capsules

• +What’s the difference between feel free capsules and feel free CLASSIC capsules?

  Both feel free capsule formulas are scientifically crafted to deliver energy, focus, and mood lift. Kava is the primary active ingredient in both formulas and delivers a sense of relaxation.* feel free is naturally caffeinated and contains noble kava root. kola nut, lion’s mane, and rhodiola. feel free CLASSIC is caffeine-free and is a blend of noble kava root and leaf kratom.

• +When should I enjoy feel free capsules?

  Take feel free capules when you want to feel more social, need a clean boost of energy, or need to lock in and focus. feel free capsules are naturally caffeinated with kola nut, so some people enjoy it as a coffee alternative.

• +Does feel free actually work?

  Yes! feel free capsules give a desired effect within 30-45 minutes of consumption.

• +How many capsules should I take?

  Consume responsibly. Only take 1 serving (1-3 capsules) by mouth at a time. Do not exceed 2 servings (6 capsules) in a 24-hour period.

• +Do feel free capsules contain caffeine?

  Yes, feel free capsules are naturally caffeinated with kola nut and have 100 mgs of caffeine per serving.

• +Are feel free capsules made with peanuts or tree nuts?

  No, feel free capules are not made with peanuts or tree nuts.

• +Can I consume feel free products while pregnant or breastfeeding?

  Do not consume any feel free products while pregnant, trying to become pregnant, or breastfeeding. As always, we recommend checking with your licensed, qualified healthcare provider before taking any supplements.

Ingredients

• +Where are the ingredients in feel free products sourced?

  We source our ingredients from various regions of the world where our plant-based ingredients are indigenous (e.g. Southeast Asia, Pacific Islands).

• +Do you test your products for heavy metals and other contaminants?

  All ingredients have been lab-tested. Each batch is tested multiple times to ensure the level of active ingredients is consistent. We also test for safety including, but not limited to, heavy metal and contaminants.

• +Where can I find nutritional information?

  Please find our supplement facts below. Feel free to ask any questions you may have by emailing hi@botanictonics.com.

  feel free TONIC Supplement Facts Serving Size: 1 fl oz (29.6 mL) Servings Per Container: 2 CLASSIC CAPSULES Supplement Facts Serving Size: 3 capsules Servings Per Container: 30 Amount Per Serving %DV Amount Per Serving %DV Iron 0.4 mg 4%* Iron 0.4 mg 4%* Kava root (extract) Kava root (extract) 260 mg t Total Kavalactones 210 mg + Leaf kratom (ground) Total Alkalolds Mitragynine 34 mg t Total Alkaloids 28 mg t 20 mg t Mitragynine 17 mg t 7-hydroxymltragynine <0.05 mg t <0.05 mg + Total Kavalactones Leaf kratom (ground) *Percent Daily Value (DV) based on a 2,000 calorie diet. † Daily Value (DV) not established. Other Ingredients: water, pineapple Juice, natural flavors, stevia leaf, citric acid. 7-hydroxymltragynine *Percent Daily Value (DV) based on a 2,000 calorie diet. † Daily Value (DV) not established. Other Ingredients: vegan capsule, calcium stearate. feel free. CAPSULES Supplement Facts Serving Size: 3 capsules Servings Per Container: 30 Amount Per Serving %DV 2100 mg + Proprietary Blend Kava root (extract), Kola nut (extract), Lion's Mane Mushroom fruitbody (extract), Rhodiola roses seed (extract), MCT powder Caffeine (from Kola nut) † Dally Value (DV) not satabilahad. Other ingredients: vegan capsule. 100 mg

Shipping

• +How do you ship feel free orders & what is the shipping cost?

  We provide free standard ground shipping for all US orders.

• +When will my order arrive?

  We will ship the products within 2-3 business days after you place the order. Delivery takes 2-5 business days, depending on the delivery address.

• +Can I expedite shipping?

  Yes. You can choose 2nd day air or next day air if the service is available in your area. All orders with expedited shipment placed before 11:30am PST / 2:30pm EST on a business day will be processed for shipment on the same day.

• +How can I track my order?

  Tracking numbers are sent via email and you can check the status by visiting your order confirmation page or via email updates. If you have any questions about the status of your order, please email us at hi@botanictonics.com.

• +Do you ship internationally?

  We currently only ship within the United States.

• +My order is damaged. What should I do?

  Email us at hi@botanictonics.com with an image of the damage and we will coordinate a refund, or we will re-ship you the same ordered product free of charge.

• +I received a notice that my package was delivered, but it’s not here. What should I do?

  If possible, we recommend you check around the delivery location (think: porch, garage, side or back door) and ask your neighbors. Sometimes a carrier marks a package as delivered in error. This is often resolved at the end of the day and almost always within 2 business days. If you haven’t received your order within 2 business days of the carrier marking your order as delivered, please contact us for a solution. Please email us at hi@botanictonics.com.

Subscriptions

• +How can I sign up for a subscription?

  You have two purchase options: one-time order or subscription. Select subscription to save 33% on all orders.

• +Can I skip a shipment?

  Yes! Simply log in to your account and click “upcoming orders” then select “skip” . If you didn’t set up a password at checkout, you can still access your account by using the second option on our subscription login page: Receive a secure login link via email to manage your subscriptions.
  Get a login link

• +Can I get my subscription sooner than planned?

  Yep! Simply log in to your account and click “delivery schedule” then select “next order date” to edit the date. You can also click "order now" under the "subscription" tab in our subscription portal and move the order date immediately to have a new order created. Your next order will be moved to 30 days from the new order automatically by default but you can edit it to a different date at any time.

• +How can I get customer service support?

  Email us 24/7, we’re here for you: hi@botanictonics.com.

• +How can I update the payment information for my subscription?

  You can update your payment information by logging in to your account.

• +How can I cancel my subscription?

  You can cancel or pause your subscription any time before the next shipment is charged. Email us at hi@botanictonics.com or cancel your subscription by logging in to your account.

Loyalty Program

• +How do I join the rewards program?

  Joining is easy—and free! Just create an account through the cobalt club page to start
  earning rewards.

• +How do I earn points?

  You can earn points by:

  • Spending: 1 point per $1 spent
  • Signing up: 60 points
  • Birthday gift: Up to 100 points
  • Writing a review: Up to 60 points
  • Referring a friend: 350 points when they shop
  • Following us on social: 10 points each for Facebook, Instagram, TikTok

• +How can I use my points?

  Redeem your points for discounts at checkout:

  • 150 points = $15 off
  • 300 points = $30 off
  • 600 points = $60 off

  
  Just log in and select your reward—you’ll receive a promo code to copy and apply on
  your next order or your next subscription through the Manage Subscription page.

• +Do my points expire?

  Yes, points expire 12 months after they're earned. To keep them active, make sure to
  earn or redeem regularly. You can view your point balance and expiration dates anytime
  in the Points History section of your loyalty portal.

• +How do VIP tiers work?

  We offer 3 levels based on your total spend:

  • EMBARK (Free to join)
  • EXPLORE (Spend $400)
  • ELEVATE (Spend $1,500)

  
  Each tier unlocks greater benefits, like higher point multipliers, birthday bonuses,
  exclusive sales, and giveaways.

• +How do I know my current tier?

  Log into your rewards account to view your current tier, benefits, and how close you are
  to the next level.

• +Will I be notified before my points expire?

  Yes! We send reminder emails before your points expire so you won’t miss out.

• +How does the referral program work?

  Give your friends $35 off their first purchase. When they buy, you earn 350 points. Win-
  win!

• +Can I combine multiple rewards in one purchase?

  Only one reward can be redeemed per order. Choose the best one for your cart value.

• +I don’t see my points in my account. What should I do?

  If your points aren’t showing up, don’t worry—we’re here to help. Please reach out to
  our Customer Experience team at hi@botanictonics.com, and we’ll make sure
  everything gets sorted.